Max Hardy Consulting

Results through collaboration

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How do you learn?

16/03/2021 By Max Hardy Leave a Comment

An opportunity for those committed to authentic co-design.

It is worth thinking about it – the question, how do we learn? Have you ever reflected on moments in your life when you have a major awakening? A time when ‘the penny dropped’ for you, or a time when you were so challenged about a particular issue you changed your viewpoint?

Rarely, I find, people recall moments when they have been in a training course, or at a lecture, although some do. Mostly people recall a conversation, where they have listened intently to a story, or they’ve been asked a really challenging question (for which we have no immediate answer).

For me, I recall a time, aged 18, mixing with mature age students at a hotel in Ultimo after classes. No subject was off-limits. I was the youngest person there. There was banter, provocation, stories and questions. It was stimulating, confronting yet respectful. Having grown up in a working-class family from southwestern suburban Sydney it was an eye-opener. It was, for me, transformational.

Ever since my work has centred around making space for such conversations and learning. This is why, with my colleagues Susan Carter and Anthony Boxshall, we are providing a free opportunity for anyone who has completed either the Authentic Co-design course or the Introduction to Authentic Co-design Course.

The first Quarterly Conversation will be at 8 am (Australian Eastern Standard time) on Thursday 15 April.

You’ll have the opportunity to join the experienced Authentic Co-design team and ask questions, share reflections, or discuss current projects and challenges.

You can book into the event as soon as you have bought a course. This is a great opportunity to extend your skills, and join a network of people interested in genuinely working with communities to address complex issues.

If you want to find out more, message me, or email us at susan@thecommunitystudio.com.

You can also register right here.

Let’s learn together because we all need to get smarter about how we can collectively make a difference.

Max

Filed Under: Uncategorized Tagged With: authentic codesign, codesign

How safe is it to participate?

27/07/2020 By Max Hardy Leave a Comment

Something we don’t discuss much is the importance of the ‘do no harm’ principle when engaging the community (especially relevant now with the Covid-19 pandemic). Anthony Boxshall and I identified ‘people feeling unsafe’ as one of the key challenges to co-design. We rely on bringing together a diverse community of interest, but what do you do if alternative views are not welcome, or indeed people fear the consequences of participating and expressing unpopular or inconvenient points of view? This can be even more challenging than just ensuring physical distancing at this time.

People do feel unsafe to participate – for a variety of reasons.

Before considering potential tactics to address this, it’s important to understand that fear can be well-founded.

While working in Northern Queensland with agriculture extension service providers, I heard of a farmer who decided to get more serious about sustainable agriculture practices, only to be shunned by other farmers in the district. She became known as the ‘witch on the hill’, and many would no longer talk to her. They believed she left their tribe; a very sceptical tribe when it came to acknowledging climate change impacts, or damage to the Great Barrier Reef their farming practices may have been contributing toward.

On another project, about 7 years ago, which involved exploring options to secure power supply to an inland region, two shop owners decided to support a particular option that others were concerned about. The result was that their township turned on them, to the extent that people would not shop there, and young people were warned not to apply for work there. Ultimately it put them out of business.

On another occasion, I managed to talk a council officer out of his plan to overwhelm opponents of his ‘pet project’. He wanted the council to construct an off-road cycle path from a seaside town to a village in the hills. The only difficulty was that the path would go through several farms, and the farmers had never been spoken to about it. The council officer wanted me to facilitate a large town-hall meeting, because there were several hundred cyclists who would attend, and they would ‘drown out the voices of those farmers’. We ran quite a different process, of course, but this could easily have led to divisive, unpleasant consequences.

There have been other projects where people have been physically threatened. On one occasion, at a public meeting, I attended as an interested citizen (not as the facilitator, for a change), there was a punch-up between two young men who had opposing views. Although not much damage was done physically it had the effect of dissuading community members to continue being involved. It felt scary and polarising.

During a Core Values Renewal process for the International Association for Public Participation, for which I was the process team chairperson in 2008, Australian members proposed an additional core value, one that said something like this:

During a Core Values Renewal process for the International Association for Public Participation, for which I was the process team chairperson in 2008, Australian members proposed an additional core value, one that said something like this: “Public Participation aims to leave a legacy of a stronger and more cohesive community of interest as a result of the process.”  I was surprised when we failed to gain the support of the majority of members attending the session, held in Montreal. Members from the USA in particular felt it was going too far (code for, it sounded a bit pink – or socialist!?!?!). I left scratching my head, thinking, ‘surely it is not ok to engage communities and leave them more polarised, feeling less safe, and less confident to be able to shape the world they lived in.’

Of course, many thought such a Core Value had merit, and it is something I know that many community engagement practitioners pay attention to. There are quite a few practical measures to improve safety, though we can probably never guarantee it will always feel safe to be involved. Being involved will change things, and choosing not to participate will also come at a cost, let us not forget that.

Of course, many thought such a Core Value had merit, and it is something I know that many community engagement practitioners pay attention to. There are quite a few practical measures to improve safety, though we can probably never guarantee it will always feel safe to be involved. Being involved will change things; and choosing not to participate will also come at a cost, let us not forget that.

So what can we do to help participants feel safer?

Here are nine tips I have learned along the way.

  1. Meeting with individuals and small groups on their turf is a good way to start. Learning what they care about and how comfortable they feel mixing with people with different views. This is still possible in a COVID world by arranging a call or video call at people’s places at a time that suits them.
  2. It’s worth doing some research to consider what has occurred before. Not just reading about it, but also talking to people who have worked with the community previously.
  3. ‘Dialogue for understanding’, something a colleague Paul Waite specialises in, can be really worthwhile. You can read about this approach here. It’s a process that does not aim to reach agreement, or to see who can win a debate. Dialogue provides a safe space for people to share their view of the world, and to listen to others. Listening for understanding can help prepare people to participate in a co-design process; they may even find they have more in common than they first thought.
  4. Involving randomly selected participants in a process to work through a controversial issue, can moderate the behaviour of those with more extreme views. It is not uncommon for participants to call out the aggressive behaviour of others if deemed inappropriate.
  5. As a facilitator I have found it much more useful to encourage the participation of more people than to try to ‘manage’ or ‘control’ those who are trying to monopolise a conversation and behaving aggressively. Focusing attention on how to elevate the participation of all seems to be a more effective way of not giving too much power to the most aggressive participants.
  6. There are methods that make it safer for people to express their views; digital polling methods, using applications like Poll Everywhere, Menti and Slido, record and display collective results while ensuring individual anonymity. Jason Diceman’s Feedback Frames is another method for making it safe to express feedback on different ideas.
  7. Using video so people can share their views (their faces can be hidden and voices altered) is another way for people to share views and stories, in a way that doesn’t require them to be in the same physical space with others who disagree.
  8. We are not more accustomed to using Zoom and other online meeting tools, which can also help people to feel safer. This can also be used in conjunction with digital polling tools, and other programs. It is one of the benefits derived from Covid-19 restrictions.
  9. Finally co-designing the process with a range of people will help to factor in safety measures. There is no ‘one-size fits all’ process when it comes to community engagement. Working it out together helps to prepare the space where people can deliberate safely, and work toward enduring solutions.

Now it’s your turn. What are your reflections on safety issues related to community engagement, especially co-design processes?

If you are interested in joining our Authentic Co-design Community of Interest, then sign up here.

If you want to hear about how Anthony Boxshall, Susan Carter, and I have responded to a range of other challenges you may like to tackle our self-paced online training course, Authentic Codesign. More information about that here.

Filed Under: Co-design, Community Engagement Tagged With: authentic codesign, codesign, Collaboration, Community Engagement

What is fashionable with community engagement?

13/04/2017 By Max Hardy 3 Comments

A blog about Citizens’ Juries, Co-design and Collective Impact

community engagement

With the more frequent use of citizens’ juries, and deliberation in general, it can be tempting to think such processes as the pinnacle of community engagement. I really, really enjoy designing and facilitating citizens’ juries, and have been promoting them since 1998. They not only demonstrate the wisdom of everyday citizens; they invariably strengthen democracy and build trust between the community and sponsoring organisations.

However, when someone asked me, ‘When are citizens’ juries NOT a good idea?’ I pondered for awhile. In responding to that question I found myself considering two other trends, co-design and collective impact, and thought it would also be worth considering the merit of all three approaches and frameworks in this blog.

But first, when are citizens’ juries NOT a good idea. I would say ‘doing a citizens’ jury’ is not such a good idea when:

  • …there is little commitment of decision-makers to the process. To be worth the investment decision-makers need to be willing to at least seriously consider the recommendations of the jury, and to respond publicly to those recommendations.
  • …decision-makers or sponsors believe they will have a better chance of gaining public support for a controversial measure through a citizens’ jury, or worse, a deliberate attempt to socially engineer support for their preferred solution.
  • …sponsors regard the citizens’ jury as being the entire engagement process, as opposed to being an element of a broader engagement process.
  • …there are insufficient funds to resource the process adequately.
  • … the issue is not sufficiently complex to require such a rigorous process.
  • … the issue is very polarising in a reasonably small community; making it challenging for everyday citizens to agree to participate without fear of recriminations, or adversely affecting relationships.
  • … the issue is essentially a technical matter, rather than being socially or politically complex.
  • … there are no ideas or options to assess, or deliberate over, at this point.
  • … the issue to be addressed is system-wide, so broad and multi-faceted it will require commitment and involvement of a range of organisations to implement any solutions.

I’m sure this is not a comprehensive list, and some points could be debated. But what I believe is more interesting is considering what other approaches and frameworks have to offer, and thinking about how they can potentially interrelate. So, let’s consider co-design- and collective impact, and when they might be useful.

Co-design is well described by John Chisholm, Senior Research Associate, Design Management, Lancaster University,

Co-design is a well-established approach to creative practice, particularly within the public sector. It has its roots in the participatory design techniques developed in Scandinavia in the 1970s. Co-design is often used as an umbrella term for participatory, co-creation and open design processes. This approach goes beyond consultation by building and deepening equal collaboration between citizens affected by, or attempting to resolve, a particular challenge. A key tenet of co-design is that users, as ‘experts’ of their own experience, become central to the design process.

The practice of co-design in community engagement is varied, though becoming more popular. Charrettes, which have been used for over 25 years, is a type of co-design process. Enquiry by Design workshops have also been used. Now co-design is being used for developing public policy, urban development, designing public spaces and reconfiguring human services.

In the latter part of 2016 I have the pleasure of the working with the EPA; co-designing a solution to an environmental issue in the Latrobe Valley. Scientists mingled with everyday citizens for three days, spread over 6 weeks, to arrive at a consensus. It was inspiring and extremely productive, leading to participants insisting on a group photo with public servants and scientists at the conclusion.

However, had several options been developed, with participants evenly divided, then presenting options to a citizens’ jury may well have been helpful to arrive at an agreed solution. Now, to consider collective impact.

Collective Impact is a framework and approach to tackle deeply entrenched and complex social problems. It is an innovative and structured approach to making collaboration work across government, business, philanthropy, non-profit organisations and citizens to achieve significant and lasting social change. It could easily include co-design and deliberative decision-making as part of a long term collaborative commitment to address a complex social problem. Citizens Juries are great for tough decisions; co-design is perfect where no known solution exists; collective impact is useful, probably necessary, to achieve systemic change.

The following illustration depicts how the three frameworks could work together. Co-design could precede a deliberative process such as a citizens’ jury. Both codesign and a citizens’ jury could be part of, and inform, a collective impact process, but would only do so if system-wide change was required.

 

consider co-design and collective impact

I’m certain there are other ways these trends in collaboration could intersect. But being clearer about their purpose, and the kinds of issues/opportunities they are useful for, will be a good start for organisations and leaders who are drawn to what is becoming fashionable.

What do you think?

For more information about Collective Impact, Collaboration and complex issues, check out Collaboration for Impact, and the Tamarack Institute.

Filed Under: Community Engagement Tagged With: citizens juries, Citizens Jury, co-design, codesign, Collective Impact, Community Engagement

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Recent Posts

  • How do you learn? 16/03/2021
  • Engaging to make a difference. A conversation with Ben Neil. 01/02/2021
  • It’s time to do stakeholder mapping differently! 28/10/2020
  • Common objections to committing to collaborative (co-design or deliberative) engagement processes 30/09/2020
  • Facilitating Public Deliberations 28/08/2020
  • How safe is it to participate? 27/07/2020
  • Debunking myths about ‘deliberation’ 14/07/2020

Contact Details

Max Hardy Consulting
Email: max@maxhardy.com.au
Phone: 0418 217 261
Twitter: @maxchardy
Skype: maxhardy
Linkedin: https://www.linkedin.com/pub/max-hardy/11/339/a4b

Testimonials

Becky Hirst

'Max is one of the leading superstars of community engagement and collaborative governance in Australia. Since I first met him as my trainer in Adelaide back in 2007, I've admired his approach. He's passionate, dedicated, admired in the field and I look forward to seeing the next steps of his career unfold. Watch out world!'

Amy Hubbard, Capire

“Max is a trusted and respected colleague and friend of Capire. He is always able to provide us with a sound, strategic and independent perspective – even on the toughest projects in very complex communities” Amy Hubbard CEO, Capire.

Beatrice Briggs

'Max Hardy brings to his work a delightful combination of common sense, integrity, experience, laced with a sly sense of humour.'   Beatrice Briggs Director International Institute for Facilitation and Change (IIFAC) Tepoztlán, Morelos, Mexico

Lara Damiani

'I had the wonderful opportunity to watch Max in action facilitating the Citizen's Jury for People With Disability Australia in Sydney last month which I was filming. Max's tagline "results through collaboration" is spot on. It was pure magic watching Max create collaboration and results from a randomly selected jury - 12 very unique personalities

Lindy Fentiman

'I have had the pleasure of working with Max when he ventures up to sunny Queensland!  He is a generous, insightful and highly skilled professional who absolutely practices what he believes in.  Nobody understands the importance of collaboration, engagement and the challenges this brings for organisations better than Max!  He is an excellent coach, facilitator

Barbara Dart

Max recently facilitated a two day course for us at Council about tackling the internal and external challenges of community engagement. Max is an exceptional facilitator and his ability to draw on experiences across such a broad and diverse background in CE is invaluable to those before him. I would highly recommend Max to anyone

Eugene McGarrell, FACS

'Max Hardy has worked with my senior executive team and local stakeholders to facilitate the co-creation of social wellbeing strategies. Max’s style is both collaborative and supportive and he gets the best from people involved. I highly recommend Max to anyone who is embarking on a process of co-creation.' Eugene McGarrell District Director, Northern Sydney

Anna Kelderman

'Max's extensive experience with deliberative engagement, as well as his uniquely calming facilitation style, has helped bring about a step-change in the type of public engagement expected in Western Australia. It has been an absolute pleasure to partner with and learn from the best in the business, and I continue to look for opportunities to

Lisa Rae

I first encountered Max in Auckland when he delivered IAP2 training I was attending. Many years later, I’ve had the opportunity to work with him on two significant local government projects in Melbourne using co-design and deliberative engagement approaches. Max’s great strength was helping council decision makers understand their role in the engagement process and

Kellie King

'I have had the pleasure of both being a participant in a fantastic training session run by Max, and also as a client. Max was of tremendous assistance navigating through a challenging engagement process with great support, advice and good humour. Thank you Max.' Kellie King General Manager – Community & Corporate Services, Wannon Water

Ian Dixon, Dixon Partnering Solutions

'I have worked with Max on many occasions and have great respect for his skills and knowledge around community engagement and collaboration. He is an expert trainer and a strong advocate for Appreciative Inquiry approaches.' Ian Dixon, Principal, Dixon Partnering Solutions

Vivien Twyford

'I worked with Max for 17 years and appreciate his honesty, integrity and ability to connect with people at all levels. I learned much from him, particularly around Appreciative Inquiry, the appreciative approach and the value of deliberation. While I miss him, I have confidence that he will continue to be a wise advisor and

Amanda Newbery, Articulous

'Max Hardy has a unique ability to build the confidence and capacity of teams working in engagement. He brings a wealth of experience and insight. We have worked together on a number of deliberative projects and he is a delight to work with!' Amanda Newbery Articulous

Liz Mackevicius

'Max worked with us to design and execute a series of workshops based on the citizen jury principles, to enable a conversation between community members about the growth and change expected to occur in a challenging inner city municipality. Max understood the key issues at hand, gave expert advice and worked with us to tailor

Amber James

'I have known Max for more than ten years. I was a student of his doing the IAP2 Certificate, engaged him as a consultant for in-house work in local government, and then worked alongside him on a consumer engagement capacity building project at the Royal Brisbane Womens Hospital. He is great to be around and

The Honourable Andrew Powell MP

'I have always been impressed with Max’s ability to navigate and resolve the thorny issues through collaboration.  He involves all participants right from the beginning: asking “what’s the question that needs answering here”? His efforts alongside John Dengate in the journey that was The Queensland Plan were stellar and he was a significant contributor to

Moira Deslandes

'Max is a democracy enthusiast. He finds ways to enable, empower and encourage every voice to be heard and designs processes that foster the principle: every voice is worth hearing.' Moira Deslandes Director, Moira Deslandes  Consulting  

Crispin Butteriss, Bang the Table

'Max is a long time colleague, mentor and friend. He has a deft touch as a facilitator and collaboration strategist due his deeply developed empathetic listening skills, along with the experience and wisdom of many years of working on thorny problems with people from all walks of life'. Crispin Butteriss, PhD Co-founder and Chief Practice

Carol M Anderson

'If one were to ask me who was the best facilitator and facilitation trainer in the world, I would unequivocally answer “Max Hardy.” As the public involvement manager at one of the largest U.S.-based environmental engineering firms, I often took along my notes from Max’s facilitation class to meet with clients and, on their behalf, with the public.

Craig Wallace

I have worked with Max Hardy on two complex projects which took deliberative democracy and applied it to new problems. In 2007 at a ceremony in Arizona, USA Max along with the ACT Disability Advisory Council was awarded the IAP2 (International) Award for "Project of the Year" for our Citizens Jury project which provided scorecard

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